The GODAVARI ANDHRA MUTUALLY AIDED CO-OPERATIVE THRIFT & CREDIT SOCIETY LIMITED has been functioning in the district since 2021 and serving the rural farmers and customers by providing various banking facilities and other needs required for Common people through branches , under AP MACS ACT1995.
OBJECTIVE
The Objective of this Policy is to ensure privacy of the information about its’ customers and non-customers received / obtained by the bank in any form – electronic and / or otherwise.
SCOPE
The policy covers information received / obtained by the bank about customers and non-customers in electronic as well as any other forms like paper etc. The policy also covers information received/ obtained by the Bank through other sources like received from other Banks during the normal course of business such as Confidential Reports /Statement of account etc.
This policy covers information handling infrastructure like the Hardware, applications, Databases, Operating Systems, Network Assets, any electronic/non electronic device and oral information sharing.
This Policy sets out the basis on which information received / obtained by the bank is processed by the Bank Privacy policy.
1.Information Collected:
- Bank will collect and process Your personal data provided through application forms, portals, mobile apps, devices like ATM and data collected from public domain, etc. which are necessary in order to provide our services to You such as your identification, requirements.
- We may collect information about You from other sources as mentioned below, and after ascertaining the genuineness of the same may add it to the Data we already hold and use in the manner described in this Privacy Policy.
- If data is collected from third-party service providers to provide relevant marketing, offers, services to you, the same would be used & processed with your consent only. The third-party service providers include email service providers, public data bases, social media sites as well as other third parties as deemed appropriate. We including our service providers may monitor, record & retain your image, conversations and/ or electronic communication between you & us electronically or otherwise as deemed appropriate.
- If data is collected from Credit Information agencies/companies, risk management and fraud prevention agencies, national & government data bases, the same would be retained & used as deemed legally appropriate
- Process of Information:
- Personal details such as name, address, signatures, date of birth, father’s name, mother’s name, email address, nationality, marital status, gender, your occupation, education and qualifications, annual income, and source of income and mobile numbers.
- Copies of photographs, permanent residential address proof, viz. visa, passport, driving license, utility bills, bank statements, national ID cards. PAN card, Aadhar Card, Credit/Debit card and bank account statement.
- Transaction details
- Financial information/objectives and experience,
- Voice/biometric may also be used for enrolment (or) authentication purposes.
- Details of nominee, witnesses, guardians which includes their addresses and relationship with you.
- CCTV footage and other information obtained through electronic means.
- IP addresses, Device used in relation to Banking services, cookies, geolocations.
- Use of Information:
The Bank collects and uses the financial information and other personal information from User. This information is collected and used for specific business purposes or for other related purposes designated by the Bank or for a lawful purpose to comply with the applicable laws and regulations. The Bank shall not divulge any personal information collected from the customer, for cross selling or any other purposes outside the Bank. The authenticity of the personal information provided by the customer shall not be the responsibility of the Bank. The processing of the data may be done by us or for us in relation to any of the following purposes:
- To ensure that our customer accounts are well-managed.
- To provide requested information & statements about your accounts.
- To resolve complaints & enquiries.
- To administer, manage, evaluate, develop & improvement in our services in relation to your account, products & services availed or propose to be availed
- To personalize your experience with us by presenting products & offers tailored/ suitable to you
- To keep you informed about products and services you hold with us and send you information about products or services (including those of our subsidiaries/JV) which may be of interest to you.
- For debt collection & related services.
- To comply with RBI, regulatory obligations and reporting duties including to prevent, detect, investigate, and prosecute fraud and alleged fraud, money laundering and other crimes. Bank may record CCTV image as and when you visit the Branch.
- Assess application/s submitted by you to carry out fraud/Money Laundering/ identity & screening and other mandatory regulatory checks.
- Monitoring/recording of communications including phone calls to further improve services.
- To share information with relevant authorities, including RBI/Income Tax and other government authorities, credit reference agencies, fraud prevention agencies and India and overseas regulators and authorities.
- To share your information with our partners & service providers. When we ask for your consent, we will provide you with more information on how we will use your data based on your consent.
- For our business purposes such as data analysis, audits, developing/ improving our products & services
- Data Security Measures:
The security of personal information is a priority and is protected by maintaining physical, electronic, and procedural safeguards that meet applicable laws. The Bank shall take reasonable steps and measures to protect the security of the customer’s personal information from misuse and loss, un-authorized access, modification or disclosure. The Bank maintains its security systems to ensure that the personal information of the customer is appropriately protected and follows the extant standard encryption norms followed for the transmission of information. The Bank ensures that its employees and affiliates respect the confidentiality of any personal information held by the Bank.
- Cookies and Tracking:
- Session management: Cookies store information about your website visits, like the order of pages you’ve visited. This, for example, helps a browser know where to go if you click the back button.
- Personalization: Site personalization is an important use for cookies — this tells a website about your login credentials so you don’t have to log in every time you visit. It also tracks how you’ve configured and personalized a site. For example, what language you want the site to be in, the kind of videos you’re interested in, and more.
- Tracking: Many sites record detailed information about your browsing history, products you’ve searched for, and what’s in your shopping cart on a retail site. Often, tracking cookies can follow you across websites, which is why you might be served an ad on one site about a product you viewed on another.
- Retention Period:
We will keep the information in our systems or with third parties for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. or as required to comply with any legal obligations to which we are subject to.
- Contact Information:
Please feel free to contact us through info@godavariandhra.comif you have any queries related to the processing of your personal information.
Upon receipt of such a request, Bank shall ensure that the requests are addressed in a timely manner and in compliance with the applicable laws, regulations and policies. If we determine that the request cannot be fulfilled, the bank will respond with a reasonable justification for denial of such request. We will maintain records of all such requests and any such statements from you, irrespective of their status of processing.